Elniviti

Privacy Policy

This Privacy Policy applies to all users who browse, place orders and submit personal information on ELNIVITI’s Indonesia official jewelry website, governing how ELNIVITI collects, stores, uses, protects and discloses your personal identifiable information, fully complying with Indonesia’s Personal Data Protection Law (PDP Law). By accessing our website and completing any purchase of ELNIVITI fashion jewelry, you fully consent to the data collection and usage rules stated within this policy.

1. Types of Personal Information We Collect

  1. Order Contact Information: Your full legal name, valid Indonesian mobile phone number and personal email address supplied when placing a jewelry order or contacting us.
  2. Order & Delivery Information: Complete recipient name, detailed Indonesian domestic delivery address (province, city, district, street, house number, postal code), contact phone number, alternative emergency contact number required for cross-border jewelry delivery logistics arrangement.
  3. Payment Related Information: An order may include a transaction reference, payment status and payment completion time. Available payment methods are those presented at checkout for the order. Do not email complete card numbers, security codes or payment passwords to [email protected].
  4. Website Usage Data: Browser access records, IP address, device model, page browsing history of our jewelry products (necklaces, earrings, brooches, bracelets), click records, search keywords entered on the website, session retention duration for website operation optimization.
  5. Voluntarily Submitted Information: Content in emails sent to [email protected], photos attached to your correspondence and after-sales application images of defective jewelry that you voluntarily provide.

2. Legitimate Purpose of Information Usage

We only utilize collected personal data for the following limited, user-beneficial purposes and will never misuse your private information for unauthorized commercial promotion:

  1. Complete order fulfillment: Process your jewelry purchase orders, arrange cross-border warehouse packaging, coordinate Indonesian domestic logistics delivery, respond to questions about available tracking information and parcel receipt.
  2. Customer after-sales management: Process return, exchange, refund requests for damaged, mismatched or unsatisfactory ELNIVITI jewelry, verify order ownership through your submitted identity information, resolve logistics loss or product quality disputes.
  3. Website service optimization: Analyze product browsing preferences to adjust our jewelry display layout, update new product launch recommendations matching Indonesian consumer aesthetics, fix website technical malfunctions based on device access data.
  4. Mandatory legal compliance: Provide necessary transaction records to Indonesian local customs, tax authorities and consumer protection institutions when legally requested to comply with cross-border commodity import supervision rules.
  5. Communication preferences: Email [email protected] if you wish to withdraw permission for optional promotional contact. Order and after-sales correspondence is handled separately from optional promotional messages.

3. Information Storage & Security Protection

  1. Storage Period: We retain your complete order data for 5 full years to comply with Indonesian tax and commodity import record-keeping regulations. Contact details associated with orders and inquiries are kept for the relevant work and record-keeping needs. You may send a formal data deletion request to [email protected]. Non-essential personal information is erased when the applicable retention period ends.
  2. Technical Security Measures: We take reasonable measures to safeguard customer information. Access to order and inquiry records is limited to people who need the information for their work, and those records should be handled confidentially.
  3. Delivery Information Handling: Information necessary to deliver a jewelry parcel is provided to the people involved in its transport and delivery. Unrelated personal information should not be included with the parcel.

4. Information Disclosure Restrictions

ELNIVITI promises never to sell, rent, trade or share your complete personal identifiable information to third-party advertising companies, offline retail stores or unrelated cross-border merchants without your explicit written email consent. Limited authorized information sharing scenarios are strictly limited to:

  1. Authorized Indonesian cross-border logistics partners: Only share necessary recipient name, delivery address and contact number for jewelry parcel transportation; logistics providers are prohibited from reusing your information for other purposes under binding confidentiality contracts.
  2. Legal mandatory disclosure: When receiving formal written legal notice from Indonesian courts, customs, tax bureaus or law enforcement agencies, we will provide relevant transaction data as required by local laws.
  3. Payment service providers: Share information needed to reconcile the transaction with a provider involved in the payment method actually used for the order.

5. User Privacy Rights & Operation Methods

As an Indonesian website user, you hold the following legal personal data rights, which you may exercise by sending a formal request email to [email protected] with your order reference, if available, and the information needed to identify your request:

  1. Right of Access: Request a full copy of all personal information we have stored about you.
  2. Right of Rectification: Modify incorrect delivery address, contact number or contact information linked to your orders.
  3. Right of Erasure: Submit a personal data deletion request; we will erase all your non-mandatory storage data within 10 working days after verifying your identity.
  4. Right to Withdraw Marketing Consent: Withdraw permission for optional promotional contact by emailing [email protected].
  5. Right to Data Complaint: If you believe we violate this Privacy Policy or Indonesian data protection regulations, file a formal complaint via [email protected], and our dedicated privacy compliance team will respond within 15 working days to investigate and resolve your complaint.

6. Policy Update Notification

We reserve the right to adjust and update this Privacy Policy to adapt to revised Indonesian local data protection laws or website business adjustments. All policy revisions will be published on the bottom legal clause page of our official website, 7 days before the new policy takes effect. Your continued browsing and purchasing behavior on our website after the effective date of updated terms indicates your acceptance of the revised Privacy Policy.